ProactiveIT2 Silver
ProactiveIT2 Silver level is our entry level program designed for small companies who rely on their network infrastructure primarily during normal business hours. With ProactiveIT2 Silver small business can afford the support that is typically expected in much larger organizations. Instead of waiting for something to occur we provide automated monitoring 24/7 of your critical systems. Review of that monitoring tells us when something isn't working, in fact we may know about it even before you do and can start work right away at solving the problem. Because the system is telling us what's wrong at the source we are able to fix problems far faster than if we had to rely on user symptoms resulting in less cost to fix and less in lost productivity.
Program Benefits:
- Faster & more efficient diagnosis through continuous monitoring
- Reduced costs, better resolutions
- Proactive scheduling of t&m service lowers impact on productivity
- Increased user confidence, leads to more productivity
- Higher priority in support queue than non-contract clients
- 5% reduction in hourly rates
The Squaretree ProactiveIT2 Silver program provides:
1. Remote monitoring/alerts through the Squaretree 24/7 Network Operations Center (NOC) for listed devices
- Squaretree will respond to critical and non-critical alerts by informing you of the problem and instituting, at your request, fixes at Silver Discount rates.
- Optionally Squaretree will automatically take action on alerts up to a predetermined cost for faster remediation of small issues. This will be at your request and up to your specific limit.
2. Patch Management (Optional)
- The most important line of defense against virus attacks is vigilant patch management. This agreement will provide for proactive patch management.
- Squaretree will provide 24/7 monitoring of patch levels and remote installation and update of patches on all covered equipment.
- While most patches do not create problems occasionally a patch will interfere in unexpected ways with your services. Upon being notified of bad patch behavior Squaretree will start immediate mitigation at Silver Discount rates.
3. Backup Plan Review (Optional)
- Our team will conduct monthly proactive calls to the staff member that handles backup at your site reviewing the backup plan and performing, remotely, a test restore from a recent backup tape Should a problem be discovered we will, upon your request, start a support ticket to handle the error.
4. Squaretree Service Desk Support
- Squaretree Support is available as needed at Silver Discount rates
5. Priority Placement in the service queue
- You will receive priority over non-contract clients when support needs arise
