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"Squaretree IT Projects has provided Capital Region Financial Group, LLC with outstanding IT solutions for over 10 years. They consistently monitor, service and evaluate our equipment and servicing needs on a smooth and ongoing basis. Compliments to Squaretree on providing us, and our community, quality IT service solutions for businesses in the Sacramento area."
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Caryn B. Jones, Co-owner, Capital Region Financial Group, LLC
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ProactiveIT2 Silver
ProactiveIT2 Silver level is our entry level program designed
for small companies who rely on their network infrastructure
primarily during normal business hours. With ProactiveIT2 Silver
small business can afford the support that is typically expected
in much larger organizations. Instead of waiting for something
to occur we provide automated monitoring 24/7 of your critical
systems. Review of that monitoring tells us when something
isn’t working, in fact we may know about it even before
you do and can start work right away at solving the problem.
Because the system is telling us what’s wrong at the
source we are able to fix problems far faster than if we had
to rely on user symptoms resulting in less cost to fix and
less in lost productivity.
PROGRAM BENEFITS
- Faster & more efficient diagnosis through continuous
monitoring
- Reduced costs, better resolutions
- Proactive scheduling of t&m service lowers impact
on productivity
- Increased user confidence, leads to more productivity
- Higher priority in support queue than non-contract clients
- 5% reduction in hourly rates
INCLUDED SERVICES
The Squaretree ProactiveIT2 Silver program provides:
• Remote monitoring/alerts through
the Squaretree 24/7 Network Operations Center (NOC) for listed
devices
- Squaretree will respond to critical and non-critical alerts
by informing you of the problem and instituting, at your
request, fixes at Silver Discount rates.
• Patch Management
- The most important line of defense against virus attacks
is vigilant patch management. This agreement will provide
for proactive patch management.
- Squaretree will provide 24/7 monitoring of patch levels
and remote installation and update of patches on all covered
equipment.
- While most patches do not create problems occasionally
a patch will interfere in unexpected ways with your services.
Upon being notified of bad patch behavior Squaretree will
start immediate mitigation at Silver Discount rates.
• Backup Plan Review
- Our team will conduct monthly proactive calls to the staff
member that handles backup at your site reviewing the backup
plan and performing, remotely, a test restore from a recent
backup tape Should a problem be discovered we will, upon
your request, start a support ticket to handle the error.
• Squaretree Service Desk Support
- Squaretree Support is available as needed at Silver Discount
rates
• Priority Placement in the service
queue
- You will receive priority over non-contract clients when
support needs arise
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